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Everything you need to know about ATC Camps and how we can help your travel plans.
1. How do I confirm my booking?
Your booking is confirmed only after we receive an advance payment of 30%–50% of the total booking amount, depending on the destination, season, and package. The remaining balance must be paid before or at the time of check-in, as informed by our team.
2. How much advance payment is required?
An advance payment of 30% to 50% is mandatory to confirm your reservation. The exact amount will be communicated at the time of booking.
3. Is GST included in the quoted price?
Unless otherwise mentioned, 5% GST will be charged extra on the booking amount as per applicable Government regulations.
4. Can I pay the full amount at the property?
No. A booking cannot be confirmed without the required advance payment. The balance amount must be cleared before or at the time of check-in, as per the payment schedule shared by ATC Camps.
5. Can I cancel my booking?
Please refer to our Cancellation & Refund Policy. Once payment is made, bookings are generally non-refundable. Eligible bookings may be rescheduled according to our policy.
6. Can I change my travel dates?
Yes. Bookings may be rescheduled only once, provided the request is made at least 15 days before the check-in date and is subject to availability and applicable terms.
7. What happens if I arrive late or check out early?
No refund or adjustment will be provided for late arrival, early departure, or unused nights after check-in.
8. What documents are required during check-in?
All guests must carry and present a valid government-issued photo ID at the time of check-in. Foreign nationals must present a valid passport and visa, where applicable.
9. Are children allowed?
Yes. Child policies vary depending on the property and package. Please contact our team for the applicable child tariff before booking.
10. Are meals included in the package?
Meal inclusions vary by package and property. Please check your booking confirmation or ask our team before confirming your reservation.
11. Do you arrange sightseeing and transportation?
Yes. We provide complete travel solutions including hotel stays, sightseeing, airport/railway station transfers, private vehicles, and customized tour packages, subject to availability.
12. What happens in case of bad weather, landslides, or road closures?
Travel in hill and forest destinations is subject to weather and government advisories. In such situations, ATC Camps will make every effort to assist with rescheduling or alternative arrangements; however, refunds are subject to our Cancellation & Refund Policy.
13. How can I contact ATC Camps?
We’re always happy to assist you with your travel plans. Phone / WhatsApp: +91 9439439457 Email: [email protected] For booking assistance, package customization, payment queries, or any other travel-related information, please feel free to contact our team during business hours.
Note: All quoted prices are exclusive of 5% GST, unless specifically stated otherwise. GST will be charged as per applicable Government regulations.